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Indesign Freeze

New Here ,
Nov 25, 2021 Nov 25, 2021

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Hey,

I regularly have that my Indesign (version 17.01) crashes on my mac and that the finder also freezes. This also happens regularly with Acrobat.
I have to restart my machine every time to fix this problem. Is there anyone who also has this problem and maybe has a solution.
At the moment I'm using Monterey, but the version before that was also bothering me.

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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If finder is freezing you have a system issue which needs to be looked at before anything else.

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi there,

 

Sorry about the crashing! I would request you to share a few more details like:

  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try running the app in Safe Mode (Mac) & Root account (Mac) and try the steps suggested on the community post & help article and let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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