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Indesign freezes after 1 minute 19.0 on Mac Sonoma

New Here ,
Oct 12, 2023 Oct 12, 2023

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I updated my Indesign and everything was working fine yesterday. I came into work today and now my Indesign decided to freeze up and crash. I can open a file even but then eventually will crash within seconds of trying to do something. If i wait to open a file it will freeze up and crash.

 

I've tried restarting a couple of times and i also installed the older Indesign 18.5 which i wasn't have any issues with on Sonoma and again that crashed.

 

All other programs are working just fine as in Photoshop and Illustrator.

 

Im running Mac Studio 2022, Sonoma 14.0

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correct answers 2 Correct answers

Community Expert , Oct 12, 2023 Oct 12, 2023

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

===

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

=========

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

...

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New Here , Oct 13, 2023 Oct 13, 2023

Thanks everyone. I talked with Adobe yesterday. Looks like a file could have corrupted something. I reset prefrences and didn't open that file and everything seems to be working now. I'll update if anything else weird happens.

 

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

===

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

=========

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

==

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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InDesign 19.0 is not yet fully compatible with Sonoma. You'll probably have to wait until 19.1 or 19.2.

 

It's best not installing the latest macOS version until  the bugs have been fixed.

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Thanks everyone. I talked with Adobe yesterday. Looks like a file could have corrupted something. I reset prefrences and didn't open that file and everything seems to be working now. I'll update if anything else weird happens.

 

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