InDesign freezes for a few minutes if there's a missing font

[Jeremy AB]

Just noticed this one in the last week or 2 with InDesign 2022 - if I open a document that has a missing font, InDesign freezes for a few minutes. Then the font missing dialog comes up. It doesn't have to be an Adobe Font. But I also notice at this point, there is no option for it to activate any Adobe Fonts that are available. I have to quit and restart InDesign a few times and disabled/enable the Adobe Font setting before it finally activates the font.

macOS Monterey 12.3 - although my coworker is running Catalina and reports the same thing.

[Eugene Tyson]

Hello

Usually logging out from everywhere and rebooting helps.

In InDesign go to Help>Logout

And in Creative Cloud Log Out

Go to Creative Cloud online and Log Out from there.

Then try relaunching Creative Cloud - log in 

Open Indesign and ensure you're logged in on the Help menu

And then try logging in online

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Jeremy AB]

Updating to the latest version last week seems to ahve motly fixed the problem. My coworker reported improvements too.

But there is still a bit of funkiness that I can't quite seem to pin down. I'll have to test more, but it seems after awhile, Adobe fonts kind of stops working. When I open a file that uses Adobe Fonts, it says the fonts are missing but there is no option to active them and nothing happens.

I don't know exactly what get it working again, but I try the following and eventually the fonts will start activating again:

- quit and restart InDesign

- quit and restart the Creative Cloud app

- toggle the Adobe Fonts setting in Preferences > File handling (if it was enabled, disable it and vice versa)

[Jeremy AB]

I was hoping the recent 17.2.1 would fix this problem but it has not. InDesign still freezes when opening a document with missing fonts. My coworker is complaining about it too.

[Jeremy AB]

It happened again last night. I opened a document created on another computer (same version of InDesign) which used 5 Adobe fonts. InDesign would then freeze for a minute or 2 right after it opened, and then it would display the font missing dialog. No mention of Adobe Fonts, and none of the fonts activated.

I tried closing and opening the document a few times. The same behviour continued, except one time I noticed in the Font dialog that the button for "Enable Adobe Fonts" was there for a split second and then dissappeared.

The only way I got it to work properly was to quit InDesign AND the Creative Cloud app. Opened both again, and then my file... no freeze, and a moment later the fonts enabled. So this seems to fix it for awhile but eventually it happens again.