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Hey, since two days I can't open my InDesign because it freezes everytime it want to open it and then crashed. It always stops when it is indicated "Tracker werden gestartet", no clue what does means. It already deinstalled, deleted everything that was probably from InDesign, reinstalled the different versions etc. Nothing worked yet. Any other ideas how to solve the problem? Thank you!
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Sounds like your version of InDesign is now speaking German ("Trackers are started"). I suggest deleting all InDesign cache files, too. Weird.
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Hallo Ann,
das vollständige InDesign Cache-Verzeichnis findest Du auf Windows 10 hier:
[Benutzername] > AppData > Local > Adobe > InDesign
Je nach InDesign-Version siehst Du dann beispielsweise das Chache-Verzeichnis für InDesign 2022 mit dem Namen:
Version 17.0. Für InDesign 2021 heißt das Version 16.0 etc.pp.
Hier ein Beispiel mit mehreren Versionen von InDesign auf dem Rechner:
Beende InDesign bevor Du das löschst.
Mach einen Backup vom Verzeichnis.
Beim nächsten Start von InDesign wird das völlig neu erstellt.
Wichtig:
Das Verzeichnis AppData kannst Du nur sehen, wenn Du bei "Ausgeblendete Elemente" im Ansicht-Tab ein Häkchen setzt. Das ist per default in Windows 10 ausgeschaltet.
Gruß,
Uwe Laubender
( ACP )
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Hi there,
Sorry about the crashing! I would like to know if the steps suggested above by @Laubender & @Scott Citron worked for you? If not, I would request you to share a few more details like:
Also, you may try the steps suggested on the community post & help article and let us know how it goes.
We'll be looking forward to your response.
Regards,
Anshul Saini
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Hello,
I'm currently experiencing the same problem as described above. I get a frozen screen at "tracker werden gestartet" (German version)
Clicking into the window turns it black. (See screenshots attached)
I'm running on my laptop Windows 10 and havent had any problems so far with other Adobe programms.
I have followed the steps above a couple of times, but they dont seem to work.
What can I do?
Thanks in advance and kind regards
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Sorry about the trouble. I would suggest you try the following steps and let us know how it goes:
I'll be looking forward to your response.
Regards,
Anshul Saini