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Indesign goes all white !!!

Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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Hi Guys

I've just installed Sonoma 14.0 and when I drag a 'marquee' around graphics using the arrow tool the screen goes white! What is going on? you can't see your work so you don't know what you are selecting? I can't even do a screen shot to show the issue.

Does anyone alse have this issue?

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correct answers 2 Correct answers

Community Expert , Oct 08, 2023 Oct 08, 2023

Hi @michael broad:

 

Unfortunately, InDesign 18 is not yet supported on Sonoma. Adobe and Apple do not synchronize their updates, so it is up to us as users to confirm that our important applications will run on a new OS prior to updating.

 

This white screen has been reported before, along with flickering when the rulers are visible. One option is to sit tight and check in again on October 10, when Adobe will release the next version of InDesign to see if it is supported, or you can roll back t

...

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Community Expert , Jan 27, 2024 Jan 27, 2024

The problem of displaying (turning white when selecting objects) is now fixed:

 

Update Sonoma to 14.3, and the problem is solved!

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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Hi @michael broad:

 

Unfortunately, InDesign 18 is not yet supported on Sonoma. Adobe and Apple do not synchronize their updates, so it is up to us as users to confirm that our important applications will run on a new OS prior to updating.

 

This white screen has been reported before, along with flickering when the rulers are visible. One option is to sit tight and check in again on October 10, when Adobe will release the next version of InDesign to see if it is supported, or you can roll back to Ventura.

 

In either case you're going to want to bookmark this page because it will tell us when InDesign is supported on Sonoma.
https://helpx.adobe.com/indesign/system-requirements.html

 

~Barb

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Hi,

I am running Ventura and it has happened to me.  It didn't happen with 2023, it just began with 2024.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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What version of Ventura? You must be at 13.5 or later.

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New Here ,
Nov 02, 2023 Nov 02, 2023

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I'm running on 13.4.1.  

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Update it!

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Community Beginner ,
Nov 05, 2023 Nov 05, 2023

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Hi

 
The screen is still going white when you select !
 
It's now November 6
 
I'm using InDesign 19, OS is Sonoma 14
 
This is a major issue as I don't know what I'm selecting.

 

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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Turn off the rulers, enable GPU Performance (if available) or roll back to Ventura.

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New Here ,
Nov 17, 2023 Nov 17, 2023

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Hi,

I have the same issue but i can't disable GPU Performance as you can see in the picture.

I have a 2020 macmini with Sonoma and It run Adobe Indesign 2024. All updates has done.

 

Screenshot 2023-11-17 alle 17.39.23.png

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Community Expert ,
Nov 19, 2023 Nov 19, 2023

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File your complaint with Apple. This apparently is a Sonoma bug that they still haven't fixed.

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Community Beginner ,
Nov 19, 2023 Nov 19, 2023

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I have the same issue. I updated inDesign a couple of weeks ago, and just now it strted to act crazy and flicker to white when I'm selecting or moving an object.
If I turn off rullers it helps for a minute and happens again. GPU does nothing.
This is terrible, you have to fix this.

 

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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I've just updated InDesign 19.0.1 it's still doing the white flickering, I' using Somona 14.0 OS. Adobe should not be putting out updates if there is an issue with it working with the latest OS. Or they should inform their customers NOT to update OS if the adobe software has issues with any of the latest OS. Also I tried reverting back to an earlier OS a few years ago with a different issue, what a drama, I'll never do that again.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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Have you filed your complaint with Apple? This is looking more and more like their issue.

 

The workarounds have been pointed out over and over again...turn off the rulers and/or turn on GPU Performance if your computer supports it.

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New Here ,
Jan 27, 2024 Jan 27, 2024

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File a complaint with Apple? Looks like an Adobe issue to me since the workaround is within InDesign, by turning off the rulers - within that  program. Doesn't sound like an apple issue. Super annoying whatever it is. Hopefully they fix it soon.

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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The problem of displaying (turning white when selecting objects) is now fixed:

 

Update Sonoma to 14.3, and the problem is solved!

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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Yes, it's always been an Apple issue and the fact that you can workaround it by changing a display setting in InDesign does not change that.

 

As pointed out, update your operating system and keep it updated.

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Yes, updating to 14.3 did work. Automatic updates were on, I'm not sure why it didn't automatically get updated but I guess that is something else I will have to look into. Thanks for the information.

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