InDesign GPU Performance not detecting NVIDIA GPU

[sarahg89416446]

Hi all,

I'm having an issue on Windows 11 with InDesign GPU Performance detecting the wrong graphics card. I've searched for an answer to this everywhere else I can think of without success. 

I have two graphics cards, Intel(R) UHD Graphics and NVIDIA GeForce RTX 4080 Laptop GPU:

• InDesign is set to High Performance in Windows graphic settings.
• NVIDIA GPU is set as the Windows system default.
• InDesign is set to use the system default in NVIDIA control panel.
• I just updated the NVIDIA driver.

But when I go to Edit > Preferences > GPU Performance in ID, it shows the Intel GPU:

I can't figure out how to get ID to detect and use my NVIDIA GPU.

Display settings:

I found the IDSniffer file, but I'm not sure how to share it here. It's an enormous blob of text. Here are parts that reference the graphics cards: 

Top of the document:

Then near the bottom of the document:

I'll be hugely grateful to anyone who can tell me what I'm missing.

[Mike Witherell]

Maybe you could boot into the BIOS and turn off the lesser video system? That would leave only your big GPU card for Adobe software to see and interact with.

[Anubhav M]

Hello @sarahg89416446,

I'm sorry to hear about your experience. I hope Mike's suggestions helped resolve the problem. If not, please try running InDesign under a different administrator account  (Windows), and under that account, performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD), setting the Graphics Preference to High-Performance for InDesign (https://adobe.ly/40DvIbF), and checking if it helps.

Looking forward to hearing from you.

Anubhav

[Dave Creamer of IDEAS]

Do you have any monitors plugged into the motherboard or just the NVIDIA card?

I'm using _only_ my card and the internal Intel display adapter doesn't show up at all in the Device Manager.