InDesign hanging and needing to force shutdown

[Tubbsdad]

I publish 6 monthly magazines and have been using InDesign since 2013.Just had the worst three days of production ever... essential part of our business is cut and pasting common topic pages from one magazine to syndicate them in others. I have lost count of the number of times ( I run PC's with Windows 11) I have had to use Task Manager to force shut In Design as simply cutting and pasting hangs the lot.  Found some stuff on the Adobe help site but it keeps referring to SING Components and seems to be for Windows XP and Vista. I am on Version 20.3.1x64. Any ideas?

[Robert at ID-Tasker]

What was the previous - stable - version of InDesign? 

If you've auto-update ON - turn it OFF and downgrade. 

Do you have to copy "readable" contents? Maybe you could place and crop exported PDF?

[Eugene Tyson]

Hi @Tubbsdad 

As it seems to be multiple files from your description then I don't know if Exporting to IDML and open that and save as a new indesign file will work - but you can give it a go no har

Other things have been tripping up Indesign, font managers like Typeface, on the Mac Magnet (I know you're on Windowws), WebRoot and VPNs and a few other things like firewalls. 

One thing you could try to rule out third party software is restart your computer into Safe Mode and open InDesign only and then see if it behaves normally, if it crashes you know it's inDesign, if it works ok then you know it's a third party app. 

Once you narrow it down to the former or the latter you can restart in normal mode and try to quit other applications systematically to see which one is tying up the computer. 

or if  you feel like it's inDesign itself

Some common fixes

Try resetting your preferences:

InDesign 19.3 and newer go to Preferences > General > and click on "Reset Preferences on Quit" and then quit and restart.

Or
Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.



More in-depth cleanse of preferences

https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[HARSHIKA_VERMA]

Hi @Tubbsdad,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika