InDesign 'hangs' on start up after 4 minutes (Continued)

[Adam Routledge]

Hi Community, 

Over a month ago InDesign started to 'hang' after roughly 4 minutes of activity with no solution to the problem. To try and combat this I've tried a number of different things to no avail:

• Restarted my computer multiple times

• I've deleted and redownloaded InDesign twice

• Used the Adobe Cleaner Tool to uninstall InDesign and reinstall it again.

• Ran the disk repair utility tool

• Validated and fixed all broken fonts via the font book

• Reset the InDesign Preferences

• Tried unticking using the GPU in preferences, then closing and reopening the application

• Downloaded and attempted to use earlier variations of the software, notably InDesign 2021.

• Delete the following InDesign application folders and reinstalled:

  • InDesign_Cache=*~/Library/Caches/Adobe InDesign\*

  • InDesign_Preferences=*~/Library/Preferences/Adobe InDesign\*

To note it's only InDesign that is affected and I'm up to date with all software, the problem happens every time I open the software and not only on the basis of a specific file. I've attached a screenshot of the crash report if this is of any use.

The device I'm using is a 2019 MacBook Pro with a RAM capacity of 32GB and 1TB of storage and has no third-party plug-ins installed e.g. a font manager.

Thanks, Adam.

[Rishabh_Tiwari]

Hi @Adam Routledge ,

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Peter Spier]

Two things to check:

Does it hang if you create and log in on a new user account on your Mac?

How about if you start in Safe Mode?

First tests for problems in user configuration, second for software conflicts.