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InDesign Images Not Displaying and Screen Jumbling Issue

Explorer ,
May 16, 2023 May 16, 2023

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I have a HP Z BOOK, nothing but trouble. Now when I'm using InDesign Images wont show and screen gets jumbled as per attached example. Cant even get columns to line up or stay in one spot.
Is it a bug or what?

 

Any help appreciated.

Carl

 

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Community Expert ,
May 17, 2023 May 17, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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LEGEND ,
May 17, 2023 May 17, 2023

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The only fault I can see in your screen shot is a strange effect on the first line of text, where the line begins split horizontally. One guide is also split.

Do you see the same effect as you zoom in to different magnifications (still split in exactly the same part of the line? Guides split the same)?

Trying to see whether this is a fault on the screen, or a fault in the file.

 

Your example doesn't tell us what you mean by "images won't show", you may need more screen shots for that.

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Community Expert ,
May 17, 2023 May 17, 2023

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What video subsystem does the HP have? If it's generic Intel/CPU business-grade graphics, it may need some tweaking to handle InDesign's display needs. Almost any brand-name video (Nvidia, AMD) is probably adequate and not any native source of the issues.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Community Expert ,
May 17, 2023 May 17, 2023

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I'm guessing it is a screen refresh issue. Changing pages and changing back or zooming in and back out should restore the view. I see that in my own docs with some regularity. 

 

~Barb

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Explorer ,
May 17, 2023 May 17, 2023

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THanks Barb.

I have two monitors. One has a faster refreshh rate than the other but the issue occurs on both.

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Community Expert ,
May 18, 2023 May 18, 2023

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...and if the video system is business/generic, it may have even less capacity for an external monitor.

 

Does the problem occur when you are using the unit's native monitor alone, without a secondary monitor connected?

 

Refresh rate, per se, is probably not the issue - if it were, the screen would clean up/correct itself, just with a noticeable delay when windows and elements are moved. But a system struggling to keep up with screen updates overall would produce the faults you're seeing. It may be correctable with adjustments of the video setup.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Explorer ,
May 21, 2023 May 21, 2023

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THanks James.

Problem does'nt occure on the laptop screen. I'm beginning to think its just a crap graphics card and it cant handle any external monitor with a higher resolution than HD. So how do i correct with adjustments to the video setup? Even our IT department have no idea why its doing it. I have issues in photoshop where the brush and clipping tool are slower than my work pace.

Regards Carl

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Community Expert ,
May 21, 2023 May 21, 2023

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Well, laptops that never run anything but a browser and MS Office don't need a lot of graphics horsepower. But those of us who get stuck with running graphics apps on such machines...

 

There's not a lot you can do with underpowered video. In games, you can often tweak resolution and 'density' to make it run well on a lower powered machine. But office and graphics apps... not so much.

 

Set the refresh rate on the external monitor as low as you can, probably 30fps. And then step down the resolution, one level at a time, until you have a reasonable tradeoff between smooth operation and display res. That's about it. (Not sure if turning down the color depth is possible any more, or if it would allow ID to run properly.

 

Basically, dial the second monitor down to match the video source. That's it. Or ask for a better laptop. Almost any reasonably new machine with a name-brand video system will be good enough.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Explorer ,
May 21, 2023 May 21, 2023

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Yep. Done all that James. These laptops cost us nearly 6K as they were supposed to be built for graphic design and photography. I'm not sure if they built them to our specs or built them wrong, but I'm stuck with it.

 

Cheers and thanks anyway

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Community Expert ,
May 21, 2023 May 21, 2023

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Then I have to assume they have a better graphics subsystem than CPU/Intel based. Have you looked? Check in the system info and report back what video 'card' it holds (e.g. Nvidia 2050, etc.)

 

If it really does have a better video system, then a fix is possible. If it has "business graphics" at around three times the cost of the most expensive laptops I've seen in a long time... uh, the problem lies elswhere.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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