InDesign Import Failed message

[colleenk82757272]

I am suddenly having a problem updating links on some InDesign files when I open them. When I try to update the links I get a “Import Failed” message. I deleted my InDesign preferences and reopening the files. Nothing changed. This seem to be happening to files stored in DropBox.

[kevin stohlmeyer]

Turn off Smart Sync in Dropbox.

Are the InDesign files in Dropbox or the linked images?

[colleenk82757272]

Thanks for your reply. I have no idea what smart sync is and I can't find it anywhere in Dropbox. The InDesign files and the linked files are all in Dropbox. They always have been. The client has it setup that way.