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InDesign is crashing on launch

New Here ,
Aug 09, 2021 Aug 09, 2021

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This app has been crashing on opening for about the last 6 months. Can you please help me and tell me why it has taken this long without any resolutions?

 

 

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correct answers 1 Correct answer

Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi there, Sorry about the crashing. I can understand your frustration. I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details along with questions asked by @Eugene Tyson : Does the crash happen while Indesign is opening/ Initializing? Does a crash happen while opening a document? When did this issue start happening?Upload and share crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html...

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Hard to know without more info

How is it crashing - any dialogs?

Any errors to report?

What OS?

What version of InDesign?

 

Some general tips

If every document try reset your preferences

Quit InDesign, then relaunch the application and immediately hold down the following key combinations for your OS:
Mac OS X: CTL+OPT+CMD+Shift.
Windows: CTL+ALT+Shift.

 

If it's just one document try File Export and choose IDML 

Open it up and resave it as an indesign file

 

See if problems persist.

 

You can use CC Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Or you can roll back to another version

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there,

 

Sorry about the crashing. I can understand your frustration. I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details along with questions asked by @Eugene Tyson :

    • Does the crash happen while Indesign is opening/ Initializing?
    • Does a crash happen while opening a document?
    • When did this issue start happening?
    • Upload and share crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ).

      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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