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This app has been crashing on opening for about the last 6 months. Can you please help me and tell me why it has taken this long without any resolutions?
{Renamed by MOD}
Hi there,
Sorry about the crashing. I can understand your frustration. I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details along with questions asked by @Eugene Tyson :
Upload and share crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html
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Hard to know without more info
How is it crashing - any dialogs?
Any errors to report?
What OS?
What version of InDesign?
Some general tips
If every document try reset your preferences
Quit InDesign, then relaunch the application and immediately hold down the following key combinations for your OS:
Mac OS X: CTL+OPT+CMD+Shift.
Windows: CTL+ALT+Shift.
If it's just one document try File Export and choose IDML
Open it up and resave it as an indesign file
See if problems persist.
You can use CC Cleaner Tool
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Or you can roll back to another version
https://helpx.adobe.com/download-install/using/install-previous-version.html
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Hi there,
Sorry about the crashing. I can understand your frustration. I would like to know if the steps suggested above worked for you? If not, I would request you to share a few more details along with questions asked by @Eugene Tyson :
Upload and share crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
Also, please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.
Looking forward to your response.
Thanks & Regards,
Anshul Saini