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InDesign is saying not compatible

New Here ,
Nov 24, 2021 Nov 24, 2021

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I signed up for the free trial today however when i go to the creative cloud it says its incompatible. I have the macOS High Sierra version 10.13.6. 

 

Do i need to download an older verison?

 

If so how do i do this?

 

Thank you.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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  1. Adobe software no longer supports High Sierra. You need Catalina or later
  2. Adobe does not make older versions available unless you subscribe. However, it won't help you much. Adobe only makes limited older versions available (one only) amd it is still not compatible with High Sierra.
  3. Can you upgrade from High Sierra to at least Catalina?

 

Can you post a screenshot from About This Mac so we can tell you what your options are?

https://support.apple.com/en-us/HT203001

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I am subscribed, i can download other things just not InDesign.

How can i upgade this? My computer has no update notifications?

 

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Your first post said you had signed up for a free trial. If that's the case, you've not subscribed.

 

If you've paid for your first month or year, then you've subscribed.

 

Can you post a screenshot from About This Mac so we can tell you what your options are?

https://support.apple.com/en-us/HT203001

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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I think Laura is now asking how to update her Mac OS. Laura, I would ask on the Apple forum: https://discussions.apple.com/welcome

 

Keep in mind to run InDesign, your computer needs to meet or exceed the minimum requirements:

https://helpx.adobe.com/indesign/system-requirements.html

 

~Barb

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