Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


InDesign Jump List Non-Functional: Showing Incorrect Icons for Recent Files

Community Beginner ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

My IT department is trying to fix this for me, but I figured I'd reach out here too since it's been troublesome to troubleshoot.

 

I have InDesign pinned to my Windows taskbar, and I often right-click on the pinned program to pull up the Jump List and look at recent documents to be able to open things quickly. Over the last few weeks, the Jump List has been completely non-functional. When I bring up the Jump List, IDDs display blank icons and recently exported PDFs display an InDesign icon. When I click on IDDs, it tells me the file has been moved or deleted and doesn't try to open InDesign, and when I click PDFs, it launches InDesign and then tells me InDesign can't open the file type.

 

Here are things I've examined/done so far:

 

1. IDD and PDF icons display and function properly everywhere other than the InDesign Jump List

2. InDesign is the default program for IDDs and Acrobat is the default program for PDFs

3. No other program Jump Lists are giving me this issue, including Acrobat

4. Toggled "Show Recently Opened Items in Jump Lists" off and on again

5. Uninstalled/reinstalled InDesign

6. Updated Windows 10

7. Created a new IDD from scratch to test whether this was an issue with using older IDD files

 

Any more ideas?? 

 

InDesign Version: 16.1 x64

Windows 10 Enterprise OS Build: 19042.928, Experience Pack 120.2212.551.0

TOPICS
Bug, Performance

Views

138

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Can you indicate if the files are saved locally, on a network or in a cloud service?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

I have tried all three. It happens with files I save locally on my desktop, in OneDrive, and ones that are on my company's network, which I access via VPN from home.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Same problem. I had both In Design 2020 and 2021 installed, so I uninstalled 2020 and now Windows thinks my InDesign files are Acrobat files. UGH!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

I just updated to 16.2.1. Same problem. Anyone have any more ideas? 😞

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

@Edie14 It's working for me on Windows 10 with 16.2.1. Have you tried to toggle the Show recently open items in Jump list in Windows settings? The other idea is to reset InDesign as your always preference for opening .indd files. From Windows Explorer, right click on any .indd file. Choose "open with" and if needed, scroll to More apps and select the correct version of InDesign installed on your system. Let us know how it goes!

 

JainLemos_1-1625586738414.png

 

 

JainLemos_0-1625586535001.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 25, 2021 Aug 25, 2021

Copy link to clipboard

Copied

Hey Jain! Thanks for replying. My original post stated that I already tried both of those things, along with some other steps. Any other ideas? haha

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

Copy link to clipboard

Copied

LATEST

@Edie14 Okay, I still can't duplicate the problem you are having with the jump lists. It's working right on my Windows 10 system. I'm wondering if you have updated to the latest version of InDesign? Your July post says you had the same problem with 16.2.1. There is a new version since then (16.3) and another version (16.4) is rolling out now and it should be everywhere soon. I hope one of these updates will solve the issue for you. If not, please let us know and we can see if there are some other troubleshooting things to try.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines