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Indesign keeps crashing & freezing

New Here ,
Jul 05, 2023 Jul 05, 2023

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Both today & yesterday Indesign has been crashing for me. It doesn't help creating a new document as that one keeps freezing too and I know it's not my computer causing it as I checked the utility disk. I really hope this bug is fixed soon because I need Indesign for work.

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Bug , Performance

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Community Expert ,
Jul 05, 2023 Jul 05, 2023

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Which version? Updated recently? 

 

Try trashing preferences:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

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New Here ,
Jul 06, 2023 Jul 06, 2023

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The latest version and even tried uninstalling/reinstalling Indesign, and it still isn't working properly.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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Have you read it in full? 

 

There is a "nuclear option" :

 

Reset with the nuclear option (4)

If that does not help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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Another possibility is a bad font, or missing system font.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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It is happening to me. I had on font installed and after the crash, it won't start at all. Took the font out of the computer, and reinstalled Indesign a lot of times and it won't open at all.

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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run the cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems then install without importing previous preferences and see if that works.

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi @lisae8629309,

 

Sorry to hear about the trouble. Can you confirm the version of InDesign & OS? Is it crashing while performing any specific action or it's crashing randomly?

 

Thanks

Rishabh

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