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InDesign Keeps Crashing Despite Reinstalls and Version Downgrades

New Here ,
Oct 30, 2024 Oct 30, 2024

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Hello,

 

Having really frustrating issues with InDesign crashing every moment. I have uninstalled and reinstalled many times, even downgraded to older versions as reccomended by others. Also uninstalled and reinstalled Creative Cloud. Im not having the same issues with other adobe sortware so im wondering if anybody is having similar issues? I don't have another laptop i can try the file with but i desperately need to finsih this work. Any help would be massively appreciated! 

Victoria 

 

 

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Adobe Employee ,
Oct 30, 2024 Oct 30, 2024

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Hi @Victoria Laliberte,

 

I understand how frustrating this must be. Could you please submit the crash report when prompted after the InDesign crash? Also, if possible, share a small screen recording demonstrating the crash, along with your system details (OS version, InDesign version, etc.). This information will help us investigate with the product team and get you back to finishing your work smoothly!  Let me know if you need guidance on how to gather those details.

 

Best,

Anshul Saini

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New Here ,
Oct 30, 2024 Oct 30, 2024

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Hello - I have attached the two common responses. Either the spinning wheel gets stuck on start up, or the crash report is quite vague. Thanks for looking into this! Screenshot 2024-10-30 at 21.46.39.pngScreenshot 2024-10-30 at 21.45.52.png

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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@Victoria Laliberte

 

Try the Nuclear Option from @Mike Witherell link.

 

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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and what's your macOS version? if you're on Ventura or Sonoma, make sure to update to their latest versions.

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New Here ,
Oct 31, 2024 Oct 31, 2024

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Hello! Currently on MacOS Sequoia - unfortunately any updates aren't making a difference. 

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Community Expert ,
Oct 31, 2024 Oct 31, 2024

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Try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

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