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InDesign keeps crashing on startup

New Here ,
Aug 16, 2021 Aug 16, 2021

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InDesign has been crashing for me for months now and it's since 16.x releases. I literally start the app and it crashes.

I've tried deleting preferences folder, reinstalled Creative Cloud and InDesign, nothing helps.

The latest version of InDesign that works for me is 15.1.3, nothing beyond that.

Anybody has any idea how to fix this?

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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What is your OS?

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New Here ,
Aug 16, 2021 Aug 16, 2021

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It's Win 10. I can send a crash report if it means anything.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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try to update your indesign with the latest release 16.4

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I don't see 16.4 being available for me, 16.3 appears to be the latest and up to date.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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you will probably have to wait for the update a few days.

It is usually released gradually based on geographic areas.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hopefully it reaches me as well.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Reinstalling rarely fixes issues - You can try this instead

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Oh I tried that one, didn't help.

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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I have the same and downgrade was help

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Hi Igor,

 

Sorry to hear about your experience. In addition to all the helpful suggestions given here earlier, I'd request you to follow troubleshooting steps suggested on this community post.

If it does not help, please share your crash logs by following instructions given on this help article. We'll be happy to take a look and assist you accordingly.

 

Regards,

Ashutosh

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