When I use indesign on my brand new m1 chip macbook, it keeps crashing. Not only does the program crash, my computer gets the spinning beachball and completely freezes. Force stop doesn't work either. It seems to get triggered by using an external screen and scrolling.
I have tried reinstalling all the adobe programs and I even erased and reinstalled my laptop. Including reinstalling the Rosetta 2 software that should make the intel chip software work on my m1.
I'm desperate. I tried Apple, but they are blaming Adobe, and Adobe is blaming Apple!
P.s. When is the M1 compatile indesign coming?! I need it.
We are extremely sorry to hear about this trouble. I completely understand how frustrating these crashes could be. We are already working on native support for M1 chipset, however, current version should also you work using Rosetta 2 technology.
To investigate this issue further we would need a few more details like:
The version of Indesign is 15.1.
Crash report doesn't open, eventhough the box is ticked.
It had happened form the beginning on, since installing the adobe suite on my new M1 chip macbook. It happens everytime when working, but it is more likely to happen when connected to a bigger screen or when scrolling through.
Number one, you should be running the most current version of InDesign. There will never be a fix for InDesign 2020 but you have a shot with 2021.
Number two: It's not going to happen overnight but if you want to look into joining the prerelease program, it's under developement.
I think I'm using the latest version at the moment. At least, in the creative cloud it says InDesign is "up to date".
Same problem here. I crash about once an hour.
I also use a plugin (Easycatalog by 65bit) and that seems to make things even worse.
Totally unacceptable that a major firm like Adobe (with steep subscription fees) is lagging behind so.
Sorry about the inconvenience caused. The first Beta release of InDesign for Apple silicon M1 is now available to download. Please try installing by following the instructions on this page and share your observations with us.
This worked out well! Thank you!
Glad to hear that, Nina. In case you notice any unexpected behavior, please flag it immediately. We'd be happy to help.
I'm having the same issues. I tried the 17.2 prerelease yesterday with now improvement.
Adobe tech support has tried all the can and directed me to apple who had me reinstall IOS with no improvement for this issue.
Are there any recent updates to fix the crashing and slow performance?