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Hi,
I'm having issues with InDesign for some time now- Program used to crash in use, then a few moths ago wouldn't start at all. I followed common gudlines for clearing cache, resetting preferences, and even used the CC cleaner... reinstals, restarts... Nothing helped. 😞 Both the 17 and 16.4 version act the same. Any other suggestions? My operating system is Windows 10.
I don't know what else to try.
Thank you,
Ivana
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Having the same issue. Have cleared the cache and some of my files will open but others 11,080KB or larger will crash. I have dont the shift+Ctrl+alt that did halp also have done a clean reinstall.
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Hi @defaultlmjo2fmtbj9g & @defaultq95t4vpmpdlx,
Sorry about the crashing! I know that's really frustrating. We have recently released an update for Indesign v17.0.1. Please update the version build by following the steps provided in this link (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Checkforlatestupdates). If that doesn't help, I would request you to submit the crash report by following the steps suggested here (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
Additionally, you may try the following steps and let us know if it helps:
We are here to help. We just need more information.
Thanks & Regards,
Anshul Saini