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InDesign Keyboard Shortcuts not working with OS Big Sur

Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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I updated to Big Sur yesterday and I am unable to drag scale or drag copy holding the usual keys on the keyboard. Is there a way to get these commands back? I'm not sure if it's an InDesign thing or an OS thing...

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Bug, Performance

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Adobe Employee , Nov 13, 2020 Nov 13, 2020
Hi there, Sorry to hear about your experience. Would you mind sharing the version of InDesign? I'd also request you to try resetting the preferences of the app once & see if it helps. Please follow the instructions below to do that: Close all adobe applications Go to Locations:  ~/Library/Caches ~/Library/Preferences Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old Launch InDesign from the CC    ***Please note that resetting preferences will remove ...

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Adobe Employee ,
Nov 13, 2020 Nov 13, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of InDesign?
I'd also request you to try resetting the preferences of the app once & see if it helps. Please follow the instructions below to do that:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

***Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know if it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Nov 14, 2020 Nov 14, 2020

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Thank you for your help. I deleted the preferences and also restarted my computer and that seems to have worked for me.

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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@lchidsey Did that fix your issue permanently? I've been having similar issues with InDesign but restarting my computer is only a temporary fix. Deleting preferences didnt do a whole lot either unfortunately. 

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Yes, I haven't had any problems since, other than InDesign crashes on me multiple times a day for no reason...

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hmmm okay, thanks for the update! 
(bummer about those crashes though! 😬)

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Explorer ,
Feb 05, 2021 Feb 05, 2021

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I did the update as well and lost all preferences and workspaces for all of my Adobe programs. I believe there is a conflick with some of the hot keys in Big Sur with Adobe. I have lost the ability to increas leading using hot keys as well as others.

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