• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

inDesign License question

New Here ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

what is the way to convert from licenses that The IT office in my company buys and assigns to users to having the users buy the licenses directly?

 

I work for a Catholic diocese. One of the parishes in the diocese uses InDesign. Before I was hired, the office here at the diocese was purchasing licenses for adobe products and assigning them to parish users. Over time the office has lost all of it's employees, except me. At his point, I have little free time to worry about the licenses. I do get the email about the licenses needing to be renewed, I email the parish, get no response until well after the license no longer works and they are prepping for Christmas Mass and can't use the product. I then have to scramble to get them a license.

 

I'm looking for advice so I can explain to the parish how they go about obtaining the license and install it themselves. This way they can be responsible for this and can get the program renewed before it expires.

TOPICS
Activation billing and install

Views

52

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

LATEST
quote

what is the way to convert from licenses that The IT office in my company buys and assigns to users to having the users buy the licenses directly?

 

The easiest option would be to allow the IT licences to expire and let the users just buy their own. You can give them a warning—possibly in person with an email follow-up—so that they aren't caught unaware. If they are anyway, it's on them.

 

If it is important to transfer the existing licenses for some reason, this would need to be handled by Adobe Customer support.
https://www.adobe.com/about-adobe/contact.html. I'm not sure they will, but you will have to ask them about the process.

 

~Barb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines