InDesign no longer opens after 17.3

New Here ,
Jun 13, 2022 Jun 13, 2022

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Hello,

 

After I updated InDesign to 17.3, it no longer opens. The initializing screen will pop up for a few seconds and then disappear. I'm using Windows 11. I have tried:

 

- deleting preferences before launching

- manually deleting preferences before launching

- uninstalling and reinstalling

- installing a previous version

- signing out and back in on Creative Cloud

- restarting my computer

- turning off, waiting, then turning on my computer

 

There are also times where after I've clicked to open InDesign and it doesn't open, I tried to uninstall/install a previous version, and CC tells me to close the program. However, when I check my task manager, it's not there and no other Adobe apps were open. All the other Adobe apps open and work fine, it's only InDesign. I really am not sure what else to try and other discussion posts haven't provided a solution that worked. Thank you.

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Bug , Performance

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Same problem.

When I start a new document it works fine but when I try with my previous documents it collapse when adding a new page. 

I've tried all mentioned options on this request. 

What can I do?

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New Here ,
Jun 13, 2022 Jun 13, 2022

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It worked fine before the update. Then I tried a previous version and didn't work again.

 

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Thanks for the response, Peter. None of the suggestions in the article resolved the issue...i'm not sure what else to try

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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I'm afraid I don't hasve much else to suggest, either.

It can be diagnostic to create and log in with a new user account on the computer or to restart in Safe Mode. The former sugests corrupt user data, the latter a software conflict.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi @mengl415 @Eduardo248526095frw ,

 

We're so sorry to hear about the trouble. Please share your contact number, Adobe ID, and a suitable time to call you so that I can arrange a call back for you to assist you with this. Please don't share these details here, instead you can click on my name and send a DM.

 

Regards

Rishabh

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