After I updated InDesign to 17.3, it no longer opens. The initializing screen will pop up for a few seconds and then disappear. I'm using Windows 11. I have tried:
- deleting preferences before launching
- manually deleting preferences before launching
- uninstalling and reinstalling
- installing a previous version
- signing out and back in on Creative Cloud
- restarting my computer
- turning off, waiting, then turning on my computer
There are also times where after I've clicked to open InDesign and it doesn't open, I tried to uninstall/install a previous version, and CC tells me to close the program. However, when I check my task manager, it's not there and no other Adobe apps were open. All the other Adobe apps open and work fine, it's only InDesign. I really am not sure what else to try and other discussion posts haven't provided a solution that worked. Thank you.
When I start a new document it works fine but when I try with my previous documents it collapse when adding a new page.
I've tried all mentioned options on this request.
What can I do?
It worked fine before the update. Then I tried a previous version and didn't work again.
Thanks for the response, Peter. None of the suggestions in the article resolved the issue...i'm not sure what else to try
I'm afraid I don't hasve much else to suggest, either.
It can be diagnostic to create and log in with a new user account on the computer or to restart in Safe Mode. The former sugests corrupt user data, the latter a software conflict.
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