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Indesign no longer starts

New Here ,
Sep 04, 2023 Sep 04, 2023

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Every time after I close Indesign, I can't open after that. It only helps to uninstall and reinstall. Does anyone know what this could be and how I can remedy it?

 

THX Verena

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correct answers 2 Correct answers

Community Expert , Sep 04, 2023 Sep 04, 2023

What's the OS and what version of InDesign

Some have reported success by updating to the latest versoin of the OS on Mac

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further inf

...

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Adobe Employee , Sep 04, 2023 Sep 04, 2023

Hi @Verena242839787sun ,

 

Sorry to hear about the trouble. Please try the suggestions shared by Eugene. In case if you have macOS and the latest version of InDesign which is 18.5, please try the suggestions shared here in this similar discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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What's the OS and what version of InDesign

Some have reported success by updating to the latest versoin of the OS on Mac

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

-----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

-------

 

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

 

 

 

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hi @Verena242839787sun ,

 

Sorry to hear about the trouble. Please try the suggestions shared by Eugene. In case if you have macOS and the latest version of InDesign which is 18.5, please try the suggestions shared here in this similar discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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