InDesign not compatible, but everything looks correct - Windows 10

Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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Hello, I cannot update InDesign. I checked all the compatiblity properties and nothing is set to run in compatiblity mode.  My system also seems to be OK. Please help!
Thanks,

Nicole

 

Edition Windows 10 Home
Version 21H1
Installed on ‎2/‎17/‎2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

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Activation billing and install, Bug

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Is that a 64 bit version of Windows?

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. Could you please share a few more details along with the one asked by @BobLevine:

  • The exact version of InDesign is currently installed on your machine.
  • Screenshot of the System Information.

 

Also, you may try the following steps and let us know how it goes:

  1. Go to this location C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\
  2. Right-click Creative Cloud.exe and choose Properties.
  3. In the Creative Cloud.exe Properties dialog, click the Compatibility tab. Next, deselect the Run this program in compatibility mode for option and click Apply.
    chnagepropertiesdemo.gif
  4. Repeat the steps 2-3 for all the executables mentioned below:
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Set-up.exe
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
    C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
  5. Restart the computer and launch the Creative Cloud desktop app.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Hello!

Thank you for your responses. Sorry for the late reply!

@BobLevine My system info screenshot is attached. Yes, 64 bit.

@Anshul_Saini I tried all those steps and none of the items are set to compatiblity mode which is what brought me here to the experts! 

 

Thank you!
Nicole

 

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Thank you for sharing the details & trying the steps. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

 

Regards,

Anshul Saini

 

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