• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

InDesign Not Launching - Groundhog Day

Community Beginner ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

Hi All,

 

I have just installed CC on my new Mac Pro 23 and I am having trouble launching InDesign. I have to uninstall it to launch it, but once the application is closed, the icon will bounce once attempting to open and then just not open. So I have to uninstall and then install again to be able to use it, but the same thing occurs when I close the application. Photoshop and Illustrator work fine no issues.

 

Has anyone had the same issue and knwo the fix please?

 

Thanks,

Stu

Views

89

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

remove your preferences when uninstalling.

 

<moved from enterprise and teams >

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

Thanks for the quick reply, Apologies, I'm a bit amature at this, whats the process for this? Thanks.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

So I have tried this now and it does'nt work unfortunately. The icon bounces once the intro starts and then just quits with no messages. If I have the software on my old mac, but am locked out, will that cause an issue?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

What OSversion, and what Graphics card + how much RAM are you running? Most problems with InDesign are related to fonts. Clean up any fonts that you suspect do not have rigourous quality control (Disable temporarily by moving to a folder. If InDesign works normally, try installing a few at a time till you find out what font is causing problem)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

LATEST

are you're running the latest version of Ventura? if not, then update - it fixed similar issues for many users.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines