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InDesign not launching

New Here ,
Nov 11, 2021 Nov 11, 2021

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My indesign app will not launch, it has the start up pop up and then it says there is an error and gives me the send report option. My other app are fine however. Ive seen this being an issue for others and I have followed the posted instructions with no success. Restarted, unistalled, actually switch adobe acounts entirely, and deleted the cache files, tried older versions, to no avail.

 

Any suggestions? Id like to get some work done! lol.

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Bug, Performance

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Also note that I am using Windows!

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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What version of InDesign and what version of Windows? System specs might help, too.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there,

 

Sorry about the trouble. We have recently released an update for Indesign v17.0.1. Please update to the latest version by following the steps provided in this link (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Checkforlatestupdates) and let us know how it goes. Also, are you using any AntiVirus? If yes, please add an exception for InDesign and see if that helps resolve the issue. If that doesn't help either, you may try running the app in Safe Mode  (Windows) & Hidden Admin account  (Windows) and let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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