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InDesign not opening after update to 19.4 on 4/28/24

New Here ,
Apr 29, 2024 Apr 29, 2024

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As of today, 4/29/24, I have been unable to launch InDesign after an update. I'm running on Windows 10. After quite a bit of reasearch I have done the following recommended remedies:

1) Restarted my computer - No help

2) Deleted preferences on startup - No help

3) Uninstalled and reinstalled the app - No help

4) Ran CC Cleanup and reinstalled - No help

After each try I clicked to run and the opening graphic comes up for about 10-15 seconds and then drops off. 

Anyone else having the same problem or might have other ideas?

 

Adobe does not seem to have a point of contact to actually go direct to the source for answers.

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correct answers 1 Correct answer

Community Expert , Apr 29, 2024 Apr 29, 2024

what if you revert to 19.3 - will it make a difference?

 

leor_0-1714441189146.png

 

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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what if you revert to 19.3 - will it make a difference?

 

leor_0-1714441189146.png

 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Had not thought of that. Uninstalled 19.4, reinstalled 19.3 and it came right up. No idea what the issue is with the update, but it does not like my computer. 

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New Here ,
May 07, 2024 May 07, 2024

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Same issue for me, and I tried various troubleshooting methods too. If I revert back to 19.3 it opens fine. But we want to use it for Cloud Documents so we need the update, or to continue using Beta. 19.4 is working fine on my coworker's computer however, so we don't know why it's not working on mine. 

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New Here ,
May 08, 2024 May 08, 2024

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Same on MacBook Pro M2.

I wonder where did they test this update, since it's not working on any platform.

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