• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Indesign not responding when I try to open a file after altering my Adobe plan.

New Here ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

I recently made some changes to my Adobe CC account (over the phone) and now whenever I try to open either an existing Indesign file or create a new one, I get a beachball and nothing happens. when I hover over the app logo in the doc it says the app is not responding. It stays like that until I force quit the app. It's the same for Photoshop and Ilustrator.

I'm using a Mac mini (late 2012).

TOPICS
Bug , Performance

Views

81

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 26, 2022 Sep 26, 2022

Also, have you tied logging out of the CC Desktop app and then logging in again?

Likes

Translate

Translate
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Hi,

Can you log in to the Adobe website and check your account, there you can check that the plan details have been updated or not.

Have you installed or updated anything since or around the time of your plan changes?

I would try first to use the Adobe App and log out, restart and log back in. Just to see if that refreshes things up.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

You add this question to the Account, Payment and Plan thread. Account, Payment, & Plan - Adobe Support Community

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Also, have you tied logging out of the CC Desktop app and then logging in again?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 05, 2022 Oct 05, 2022

Copy link to clipboard

Copied

I did this, and now Indesign is working (thank you). However, Illustrator is now an issue. Whenever I try to open Illustrator 2020 or try to open a file with Illustrator 2020, I get the 'quit unexpectedly' message and it closes down.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 05, 2022 Oct 05, 2022

Copy link to clipboard

Copied

LATEST

You should probably post in the Illustrator forum and provide as many details as possible.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

That sounds more like a coincidence than anything else. What are your system specs? O/S, RAM, and InDesign version?

That is a very old computer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2022 Oct 03, 2022

Copy link to clipboard

Copied

OS 10.15.7

2.5 GHz Dual-Core Intel Core i5

16 GB 1600 MHz DDR3

I wish I had funds for a new mac.... butI don't.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines