InDesign not updating links

[Chiara25288312e0s3]

Hi,

I am using InDesign v 17.3 on macOS Monterey 12.4 .

Recently when I modify some PDFs linked to my presentation, even if i see  I am unable to update it when I right clik on the modified link.

Links are saved locally, on my desktop.

How do I solve this ?

[jmlevy]

That's strange. Try to reset preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

[Chiara25288312e0s3]

thanks for your answer, but the problems persists .

I already tried unistall/re-install and it did not solve the issue.

[jmlevy]

Did you get the warning message?

[Chiara25288312e0s3]

yes

[jmlevy]

And what happens if you close the InDesign file and you open it again? No message about links to update?

[Chiara25288312e0s3]

I have the messages, I click on "update modified links" but nothing happens, I still have the yellow warning signs and i am still unable to update the links

[jmlevy]

The document may be corrupted. Try to export it as idml.

[Chiara25288312e0s3]

It still have the same issue

[jmlevy]

Let's try something else. Move the links to another folder on your hard drive, to force InDesign to “see” the links as missing links. Then try to relink the files. If it has no effect, here is another way to reset preferences: https://community.adobe.com/t5/indesign-discussions/panels-and-preferences-reset-constantly/m-p/9568...

[Rishabh_Tiwari]

Hi @Chiara25288312e0s3 ,

Sorry to hear about the trouble. In addition to the suggestions shared by @jmlevy . You can also try the steps shared here https://community.adobe.com/t5/indesign-discussions/indesign-cc-17-3-update-all-links-not-working/m-... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Chiara25288312e0s3]

Hello,

After having reset all my preferences, I unistalled all my Adobe Apps with Creative Cloud Cleaner and I still have the same issue.

I tried relocating the files and it finds all the links missing but not the PDF files, that i have to relink manually, one by one. 

These pdfs are generated by AutoCAD, I don't know if this might be the issue.

Regards,

Chiara

[Rishabh_Tiwari]

Thanks for trying. Could you please check if it's happening with other PDF files or with PDFs created from Auto-Cad?

[Chiara25288312e0s3]

It seems it occours just with the AutoCad generated files

[Willi Adelberger · Accepted solution]

So we learn, the problem is rooted in AutoCAD. Therefore I recommend to use Acrobat Pro to repair those files. It seems there are some hidden problems in those files. Open them in Acrobat Pro and run a rapair with Printing Tools > Preflight. Best convert or proof if the file is a valid PDF/X (best X-4). If that is done, I am sure that problems are solved.