InDesign Not Working

[Jill261354967ggp]

I have uninstalled and reinstalled InDesign. It launches, but is unable to create a new file or open an existing document. Any ideas?

[Rishabh_Tiwari]

Hi @Jill261354967ggp,

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Peter Spier]

What happens when you try? Error messages?

[Jill261354967ggp]

Just the spinning color wheel- or nothing at all.

Jill Wegenast | Graphic Designer
she/her
College of Business
University of Louisville
[phone number deleted]

[Peter Spier]

Did you run the cleaner tool between uninstalling and reinstalling? Use the Creative Cloud Cleaner tool to solve installation problems 

[Jill261354967ggp]

Thanks for that suggestion. I haven’t tried that! I’ll let you know if it works…

Jill Wegenast | Graphic Designer
she/her
College of Business
University of Louisville
[phone number deleted]

[Derek Cross]

Please do not publish personal contact details on this public forum.