InDesign Not Working

New Here ,
Sep 15, 2022 Sep 15, 2022

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I have uninstalled and reinstalled InDesign. It launches, but is unable to create a new file or open an existing document. Any ideas?

 

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi @Jill261354967ggp,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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What happens when you try? Error messages?

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Just the spinning color wheel- or nothing at all.

Jill Wegenast | Graphic Designer
she/her
College of Business
University of Louisville
[phone number deleted]

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Did you run the cleaner tool between uninstalling and reinstalling? Use the Creative Cloud Cleaner tool to solve installation problems 

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Thanks for that suggestion. I haven’t tried that! I’ll let you know if it works…

Jill Wegenast | Graphic Designer
she/her
College of Business
University of Louisville
[phone number deleted]

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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