InDesign Package Fonts issue

Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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 File > Package (including the fonts) seems to work fine on Mac

I have no problem opening the indd file in the package folder on a PC/windows even though if I try to open the fonts packages in the Document Fonts folder it shows two of  the TrueType Fonts collection files are invalid. This is confusing??

 

When others download the Indesign Package folder from Google drive (which includes the Document Fonts folder), it gives an error "missing fonts" when opening the wsame indd file I opened fine on Mac & PC above.

As far as I know, we are all using the latest version of InDesign

The missing fonts are the invalid TrueType Fonts collection Didot & helvetica seen in the screenshot below. I can't find these online to download or I would go this route

Fonts Document folder.png

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Show us that folder using File Explorer on Windows. My guess is those fonts will show as 0KB in size indicating that they are Mac-only.

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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Thanks for replying, Bob

 

The screenshot of the Documents Folder shows the font collections as having size - not sure what you mean about size in File Explorer? If I right click on the document fonts folder & go to Properties it shoes th efolder as being 3.65MB in size

 

I also tried running these collections through an online fonts converter fontconverter.org (other converters wouldn't read the files, finding them invalid) but this only converted one of the fonts insid ethe packe i.e not the bold or italic versions - so I still have Didot Bold & Helvetic Bold giving missing fonts when I open the Indesign file

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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When I look into the Fonts section during Package creation  process, on eithe rMac or PC, it tells me that the status of each of these fonts is OK & protection is No?

 

The online Fonts converter is converting the regular Didot & Helvetica fonts but not picking up Didot bold or Helvetica Bold or Light, inside their respective font collections.

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Hi John,

open that InDesign document.

Save it to a new name in the folder above the Document fonts folder. In your screenshot its name is "1st week Folder copy". Then close the saved InDesign document. Open it again

Can the document now see the font files stored in the Document fonts folder?

 

Regards,
Uwe Laubender

( ACP )

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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if I understood correctly, I saved the opened indd into a file calle test fonts doc in the 1st week copy folder, closed it & then opened it again - I did all this on the PC/Win computer

 

No font errors

 

Just in case it's relevant (I doubt it but who knows with technology?) - I do have 3 images missing on all these file opens which does give this missing links to source error before the missing fonts error. I just skip the missing links message.  

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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Thanks All,

I found an online converter that picks up all the mebedded TTF fonts in the collection & seems to extract each individual one https://onlinefontconverter.com/

 

So that might resolve the issue but hey-ho, it still seems to be an anomaly with InDesign?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I received an email saying there was a post asking "Did it solve your problem?" (but can't see such a post here to reply to?

 

Actually, no, the online converter did a good job but not 100% correct - it still didn't find & extract some fonts withing the TTC - truefont collection file. It's this TTC file that is causing the  when using the InDesign Package Function on Mac - it doesn't seem to be a valid file when the whole package folder is uploaded to a windows PC.

 

Thi was attempted on many PCs running windows & it's a ubiqutous problem. I was doing this for my 24 students whom I'm teaching remotely - at least half of them are using PC/windows. Those using Macs had no roblem. 

 

I worked around it by changing the fonts (which I didn't want to do but was forced into doing because of this unresolvable problem). Just to explain - this Indesign document is a 24 page newsletter that these students will be taking over production of when we are out of lockdown & judge when it is safe to distribute the publication to various cafes, pubs,shops, etc

 

So this is an InDesign document that was designed a number of years ago & used on Macs in college. I had intended to show the students the compilation of theis newspaper using the xisting stylesheets (which use the problem fonts). But this was not possible given the issue with the fonts & I abandoned the idea - hoping we have time , at some later date, to bring them up to speed.

 

So, that is the long answer to the question "Did it solve your problem?"

 

The short answer is no, it didn't solve the issue - where do I report the bug to Adobe?

 

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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BTW, I'm the author of thi sthread - I must have a second Adobe login that I used?

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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I am quite sure that Mac TTC fonts are unusable on Windows. If you want to be cross platform use OTF fonts (or TT fonts).

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I believe I already answered this on another related thread where it was claimed that TTF fonts are not transferrable between Mac & Windows - they are according to my experience?

 

TTF fonts are usable on both Mac & PC/Windows - single fonts  in the Document Fonts folder inside the Package are boh OTF & TTF fonts & there's no problem with these.

 

The probelm seesm to be with the TTC file which contains a collection of fonts?

 

Adobe need to look into this, I believe

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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There are some TTF fonts that are cross platform but there are some old Mac-only TTF fonts. These are not useable on Windows.

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Ah, I see - are Helvetica family of fonts, Mac-only?

A strange one called Shree Devingara is also a problem which wouldn't surprise me but Helvetica seems to be a common font?

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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There are scores of Helvetica fonts.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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To reiterate, this is not an Adobe problem, it's an Apple problem. The TTC collection fonts are strictly Mac only. The workarounds to separate them for Windows, as you have seen, are problematic.

There already ARE OTF versions of these fonts, but as many now have extended character sets, they have been (wisely) renamed to differentiate them. Helvetica and Didot are Linotype fonts and the rights to them have reverted to that company. Adobe no longer offers them, and when they did, it was in the original Type 1 for both Mac/Win and usually came bundled with a Postscript printer purchase or a pre-2000 Mac. Windows NEVER had TTF versions of Helvetica (hence Arial). When Adobe released the OpenType Font Folios, both of these were on there in OTF, renamed Helvetica LT Std and Linotype Didot Std. These are the same exact outline fonts in the old Type 1 and TTC versions (with some minor mods here and there). However, as peopple are finding out, they are not available through Adobe's Cloud fonts. You can, however get these new versions from Linotype or associated dealers.

So, yes, as "common" as Helvetica has been over the almost 40 years of desktop publishing, it's a huge problem now.

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Thanks for the in-depth info, Brad - it explains a lot.

 

I'm not a fonts officianado so didn't know the history of Mac vs PC font usage 

I use Indesigan as part of a practical module in journalism which entails producing a 24 page local newspaper. This has always been done in a Mac computer lab so this issue never arose before. The design/layout was developed by the students so some funky font choices were made.

 

However, I always considered Helvetica a "common" font having encountered it many times on both Mac & PC over the years so seeing this was an issue in the TTC file led me to believ it was an Adobe problem.

 

I'm better informed now, thanks.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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A similar issue is with Zapf Dingbats:

  • Mac comes with a Mac-only version
  • Windows does not (Wingdings is not exactly the same)

You can purchase a Zapf Dingbats Std font that is cross-platform (for about $30).

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Sorry, I misread your post - you are saying TTC are not valid when transferred to Windows.

How do you prevent the Package function from creating a TTC file & instead create individual files for each font in a family?

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Don't use TTC fonts… For my part, I have a golden rule: never use system fonts, especially if you have to share files between Mac and Windows.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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The Mac can read all kind of fonts. Windows does not.

You used Mac Only TTF fonts. Windows is not able to use them.

You should change your used fonts to OTF fonts. That will provide you with the maximum of compatibility as they are identical on both platforms and have the most glyphs..

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Yep, that seems to be the solution!

 

Thanks all for your help!

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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TT Collections from Mac have never been usable on Windows. Plus, they have problems converting (not to mention font licensing issues). 

 

Switch to OpenType versions or change the font to something similar (depending on one's cash flow vs. how fussy one is).

You could easily spend $500 dollars for the Didot and Helvetica families--more if you want lots of Helvetica variations. 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I always thought the intention of the Package function in Indesign was so that a publication could be sent to printers & they could open the publication in Indesign without font substitutions?

 

This info makes that use case questionable in the extreme.

 

We use PDFs to send to printers based on their requirements (they obviously understood this font issue). 

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Not really. One still has to deal with fonts that are not cross-platform.

  • If going from Mac-to-Mac, you will be OK.
  • If going from Windows-to-Windows, you will be OK.
  • If going from Windows-to-Mac, you should be OK.
  • If going from Mac-to-Windows, you could have problems with fonts.

 

BTW, even PDFs can be an issue if one uses a font that is encoded not to embed in the PDF.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Well, you'd get an alert about a font like that.

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