Indesign Performance is poor!

[sebastiang21722535]

Sorry guys but you really know how to interrupt a working day.

The 18.0 Version is really slow, zoom & hand, rulers work sometimes - sometimes not. The whole interface is like a hick-up.

[Eugene Tyson]

Hello

We are users like yourself and most of us had not had this issue -if it was so, the forum would be flooded with similar issues. 

I understand you're frustrated. 

Can you tell us your OS and your system specs.

Also any other information - how is it slow - or just generally.

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

--

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

----

You can also install a previous version of INDesign

https://helpx.adobe.com/download-install/using/install-previous-version.html

[sebastiang21722535]

Hi,

here my specs:

OS Monterey 12.5.1
Apple M1 Pro

32GB Workspace

When i want to scroll between pages, only the rulers move, but the pages freeze. Same when i try to choose pages via pages-window: nothing happens for about 30 sec. The document I'm working on has 17MB/108 pages.
Thank you for the resetting-advice - i'll gonna check is.

best regards

[Eugene Tyson]

Ok - let us know how you get on. 

[Manan Joshi]

If it is just this document that is slow to respond then there is a good chance that it is corrupted. Exporting to IDML and then resaving it back to INDD would help remove the corruption, you could try that as well

-Manan

[sebastiang21722535]

Hi there,

the document is fine. The reset helped a bit and i can work with it for now, but the response is still far away fom fluid as there are kind of hick-ups and short cuts like Shift-page up need about 20sec. Think i reinstall later that day.. Thank you very much for your support! - Seb

[Eugene Tyson]

Hey

If you go to Preferences and turn off GPU performance - does it improve?

[sebastiang21722535]

nope. i did that already yesterday. But'll have a look where i can improve the performance further more.  

[Manan Joshi]

Hi @sebastiang21722535,

If you are going to try reinstall, then use the Creative Cloud Cleaner Tool for unistallation and then install the application on a clean computer.

-Manan

[Jumpenjax]

I totally agree with Eugene who gave you so many solutions, surely one of them should help.

[kbs22]

I totally agree with you. I have the same problem. Very irritating and frustrating. 

[Eugene Tyson]

Can you please start up in Safe Mode and see if the issue persists.

If it is not persisting there is a 3rd party app causing an issue.

Thanks

[sebastiang21722535]

i just deleated the whole programme and reinstalled. Now it works and i "only" have to recover my short-cuts.

Cheerio. Seb

[sebastiang21722535]

little update - the errors are back haha.

[Eugene Tyson]

You've tried your own way and it didn't work.

Can you please go back through the solutions provided already and let us know if anything is working.

It's very difficult to know what you have tried and haven't tried.

[Willi Adelberger]

I am suffering the same problem. As far as I see it is connected to the latest DropBox update in my case. But I am not sure. Activity Montor shows, that my computer is blocked by dropbox activities.

[sebastiang21722535]

hi there,

i don't work with dropbox, so maybe it's anouther issue with similar results?
Our complete IT is sick and suffering a lack of employes, so it'l take a while until i get my CreativeCloudCleaner installed (as i haven't got any insatllation rights...aaarg..) and will be able to go further steps as Eugene told me to do. I'll keep you updated.