When I open InDesign, Photoshop and Illustrator 2021, they no longer automatically open my saved workspace. The programmes open fine, but show no workspace or toolbars etc until I go into workspace settings. This was working fine, and then suddenly stopped in the last 3-4 weeks. I'm not aware of changing any settings. The Adobe software gets updated automatically through Adobe Cloud.
Its rather frustrating having to go back into Workspace settings to show my workspace every time I open InDesign, Photoshop and Illustrator.
Please tell us more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what application versions (for ID, PS, AI) you're using.
I don't know how three different applications would all stop remembering the saved workspace. Each application acts independently of the others.
Sorry to hear about your experience. Please share the information asked by Steve in earlier response. Additionally, I'd request you to try resetting the preferences of these apps once and see if that helps with your concern. Please follow the respective help articles shared below:
I tried resetting the preferences and started InDesign and did Shift+Ctrl+Alt while the program was starting and when it had opened but nothing happened.
If we just look at InDesign for now, as this is the one that bothers me the most, I am on 16.4 x64.
My operating system is Windows 10 (though I've just noticed it has not been updating automatically, and I need to reconnect my Microsoft account) - could this be the issue?
@Ashutosh_Mishra I am experiencing the same issue with InDesign and have tried all of the options at the link you sent me but nothing has fixed the issue.
Apologies for the delayed response. Please try using the Creative Cloud Cleaner Tool to remove the Adobe apps from your computer. Once done, please reinstall them & let us know if it helps.
Hi there, sorry it has been so long since I responded - I haven't needed to use InDesign for the last six months. Anyways, I now have InDesign 2022 (17.2) and the same problem is occurring where my custom workspace won't open when I open InDesign. I removed and then reinstalled the Creative Cloud and the same issue is occurring. Can I please have an Adobe employee set up a time to do some diagnostics on my InDesign? Thanks
Contact support for assistance. Adobe will not contact you, so be very alert if someone offers help and asks for access to your computer. See the following for more information about scammers https://tinyurl.com/y7cfrr7y
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. -Manan
THIS WORKED FOR ME! The menu tabs for Character, Gradient, and Paragraph showed as blank. I reset the preferences (as explained above) and now it seems to be working. Yay!
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