Indesign problem

[Fotini_Pratis4690]

Hi to anyone that can help...

I've deleted an old adobe indesign program from my Mac and now my latest version from icloud creative suite is not opening. I've also uninstalled and re installedthe the program and still nothing. (restarted/shut down computer as well)

Please help,

Thanks in advance

[leo.r]

What's your macOS version and how much RAM do you have? What happens exactly when the app is not opening (any errors etc?)

[Fotini_Pratis4690]

Hi leo.r,

Sorry for the late response and thank for the questoons... my macOS version is 12.7.6 its a macbook pro. Ram memmory is 16 GB 2133 MHz LPDDR3. and below are the pop ups attached that appear and I've reported and tried ignoring which it doesnt matter which one I choose it wont load.
Thanks again

[leo.r · Accepted solution]

Try these general troubleshooting steps:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Will it make a difference?

[Fotini_Pratis4690]

will try this now, thanks 

[Fotini_Pratis4690]

Thanks leo.r its now working 🙂

[BobLevine]

What is icloud creative suite?

You're going to need to provide real details here starting with the Mac operating system and what version of InDesign you're trying to install.

[Fotini_Pratis4690]

Hi bob, Adobe creative cloud was meant to say instead of icloud blah blah...sorry typo.

My old Indesign version was the 19.9 (something i believe) and the latest version of indesign that I'm trying to use is version 20.5. Also more info in last email response as well if that helps to solve my indesign problem.

thanks

[Barb Binder]

Hi @Fotini_Pratis4690:

InDesign is still supported on Monterey (12.x) and you have enough RAM.

Was your older copy of InDesign running on this computer? If yes, following the link from @leo.r will likely take care of it. Alternatively, you could download Adobe's CC Cleaner tool (https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud...) to run a clean unstall. Either should do it, and the instructions Leo linked to are a bit easier, IMO.

~Barb

[Fotini_Pratis4690]

Thank you Barb, I followed  @leo.r's link and then got Chat to simplify it for a non tech person like myself and ai helped me rectify the problem and indesign is now working.

[Barb Binder]

Great news!

~Barb