InDesign Publish Online — Toggle Buttons

[rachelz39822973]

We have been using Adobe's Publish Online tool for a few years to publish the digital versions of our magazines and PDFs. A few months ago, the "Toggle Thumbnails" feature suddenly stopped working effectively. The scroll arrow goes away, so you're not able to flip through pages that extend beyond visible view. This is a problem on multiple browsers, on different computers, and in different states. We have tried creating documents from scratch and using templates, and yet the problem persists. This leads us to believe this is an Adobe issue, not something we are doing wrong on our end. Especially because the feature was working fine and then suddenly stopped. 

I have chatted with Adobe and requested call backs and they of course won't take responsibility, and keep trying to diagnose this as an issue on our end. If anyone else is having this problem, please let me know. 

[Mike Witherell]

Would you consider posting a link to an example online that illustrates your problem?

[rachelz39822973]

Of course! Here are a couple examples: 

https://indd.adobe.com/view/05e794a0-c78a-47ee-aa7e-0704ee919466

https://indd.adobe.com/view/00eb10e7-c1dc-4ceb-bc32-b6fa76dc9f87

Thank you, 

-Rachel

[Mike Witherell]

I see that the thumbnails will not scroll to the right for longer page counts. I looks like a problem with Publish Online.

[rachelz39822973]

That's the conclusion we came to as well. So far Adobe keeps deflecting the issue back to us. In the meantime we'll look for alternates to publishing online. 

[AnneMari_OHO]

Hello, I'm having the same problem. I just started publishing with this, but not sure continuing if its not working properly...

[nachiyar]

Hi, 

Yes, this is a bug in Publish Online. Engineering team is looking into it and will resolve it in subsequent releases.

[laurenm72187604]

Any updates on this? My internal clients use the publish online feature during interviews and are not able to any longer with certain file formats. Please let us know if we need to find alternative presentatino softwares to implement moving forward. 

[laurenm72187604]

Following up to see if your Engineering team has made any progress since January. My company isn't able to use many of our decks as intended. Thanks!