• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

InDesign Share button not working

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Hi there, 

 

The SHARE button in InDesign has a history of not working for me. I am running it on a MacBook Pro with macOS Ventura 13.4.1. I'm on Adobe Creative Cloud 5.11.0.522.1. The usual issues I have after clicking on the share button include the wheel spinning and the window never loading, or after clicking the update link button, the wheel spins continuously with no advance. Usually, after a restart or 2, I can get the window back up and running properly. This week, however, when I click the share button - I get a completely black window. Today, after a restart, I am getting a window with "Share for review" at the top and a continuously spinning wheel.

 

The Share for Review feature is an awesome addition to the app. But, I'm not sure what the purpose of this feature is - if I can't depend on it to work every time I try to use it. Just looking for some consistency, and not having to hold my breathe everytime I click the Share button!

 

HELP!

TOPICS
Bug , Performance

Views

603

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Sep 28, 2023 Sep 28, 2023

Hello,

The fix I have found is (in this exact order):

  1. Force quit InDesign
  2. Restart computer
  3. Sign out of Adobe CC
  4. Re-open the file which prompts me to sign into Adobe CC
  5. I sign in and then inDesign crashes
  6. I reopen the same file and the share function works perfectly

    Details:
    - I'm on an organizational network and it happens with all inDesign files
    - inDesign version: 18.5 x64
    - OS:  Windows 11 Business
    Screenshot 2023-09-28 104346.png

    Thanks!

Votes

Translate

Translate
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

We need more system information: Please tell us (exactly) what InDesign version you're using.  Have you tried restoring your preferences and caches? Here's how:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Thanks for your reply Steve. I am running Adobe InDesign 18.5.

 

I just quit InDesign, renamed the 2 folders and opened InDesign back up. Still getting spinning circle when I click on the "Share" for review button. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

I think I'd still try the "Restore preferences and caches" method.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Sorry, Rebuild the Preference Files? I did that too. Before I renamed the files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

UPDATE - about an hour after trying the above - the share button started functioning properly again. Thanks for your help Steve! Unfortunately, I don't feel confident that I won't have the same problem tomorrow or next week. And to have to reset preferences and caches everytime I'd like to use the share feature, is not a great solution overall. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Keep us informed, and let us know if it continues to work! Or we can try something else.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

Hi Steve! As expected, a few days later I experienced the same problem trying to get into the SHARE window. The first time I was able to restart my computer, and reopen InDesign to get it to work again. A few days later, it happened again. I was quite busy, and when a quick restart didn't work, I just sent my colleague a PDF to review. I really can't depend on it working consistently, and if I have to rename folders and restore preferences everytime I try to use it, its just not worth it. My issues seems to be much worse lately though, maybe since the last update? Is this an issue that anyone else is having?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

I'm having the same problem, just a black screen when I click share - it's driving me mad!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

Share button worked fine this morning. Then I tried to push out content changes to the link and it had the spinning wheel for nearly half an hour and never updated the link. I signed out of CC and back in; rebooted the computer; all of the things and now the share button does nothing when I click it. @INDESIGN software engineers: PLEASE ADVISE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

Hi @Ruth311592450f0q,

 

I am so sorry for the delay in response. Could you please share a few more details like:

 

-The version of InDesign & OS.

-A screenshot of the version of the Creative Cloud Desktop app.
-Is this happening with a specific file or multiple files?

-Are you connected to a private network or an organizational network?

 

 

We're here to help, just need more information.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

Hello,

The fix I have found is (in this exact order):

  1. Force quit InDesign
  2. Restart computer
  3. Sign out of Adobe CC
  4. Re-open the file which prompts me to sign into Adobe CC
  5. I sign in and then inDesign crashes
  6. I reopen the same file and the share function works perfectly

    Details:
    - I'm on an organizational network and it happens with all inDesign files
    - inDesign version: 18.5 x64
    - OS:  Windows 11 Business
    Screenshot 2023-09-28 104346.png

    Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

Glad to hear that it worked! Thank you for sharing the solution that worked for you, I am sure it will help other community members. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

Yes, I am glad too, but I do hope that Adobe is working on solutions for the numerous software bugs across their suite. It makes for a less than satisfactory working environment when I spend 1-2 hours per day fooling with glitchy software.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

LATEST

Is this really an acceptable fix? One in which one of the steps is InDesign crashing?? And, must you do this everytime you'd like to use the SHARE feature? I def wouldn't consider this thread resolved! Adobe, are you working on this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines