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InDesign stalls

Explorer ,
Jul 05, 2022 Jul 05, 2022

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InDesign stalls (spinning beachball) when I try to open ANY file.

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC.

The dialog box that should show does not come up to remove Preferences.

So, I uninstalled the program and upon reinstalling I chose to NOT load previous Preferences. 

I am assuming this does the same thing as described above.

The problem still persists.

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correct answers 1 Correct answer

Community Expert , Jul 05, 2022 Jul 05, 2022

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC

No, you have to hold the Shift, Ctrl, Alt and Cmd keys and wait until you see an alert asking you to rest preferences.

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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Possible problems could be damaged fonts, a server connection which causes problems, not possible to contact the internet, which is needed for the first start, a weak computer, problems with the hard drive, …

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC

No, you have to hold the Shift, Ctrl, Alt and Cmd keys and wait until you see an alert asking you to rest preferences.

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