InDesign stalls

[johnm82806023]

InDesign stalls (spinning beachball) when I try to open ANY file.

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC.

The dialog box that should show does not come up to remove Preferences.

So, I uninstalled the program and upon reinstalling I chose to NOT load previous Preferences. 

I am assuming this does the same thing as described above.

The problem still persists.

[Willi Adelberger]

Possible problems could be damaged fonts, a server connection which causes problems, not possible to contact the internet, which is needed for the first start, a weak computer, problems with the hard drive, …

[jmlevy · Accepted solution]

I have seen in our posts to delete Preferences upon start-up by holding the Command key on MAC

No, you have to hold the Shift, Ctrl, Alt and Cmd keys and wait until you see an alert asking you to rest preferences.