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InDesign stating incompatible for HP spectre PC but creative cloud installed correctly

New Here ,
Aug 21, 2021 Aug 21, 2021

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I need help to find out why InDesign is not compatible to my HP PC?  I updated to 

Windows 10 pro and downloaded creative cloud and all the apps show available except InDesign and Illustrator.  Please help!

 

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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2021 Aug 22, 2021

Hi there,

 

Sorry about the trouble. In addition to the question asked by @BobLevine, could you please share a few more details like:

 

Also, I would request you to visit this help article (https://helpx.adobe.com/in/indesign/system-requirements.html) and check if your system meets the minimum requirements to run InDesign.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Expert ,
Aug 21, 2021 Aug 21, 2021

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What is the full build number of Windows 10?

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LEGEND ,
Aug 22, 2021 Aug 22, 2021

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Is it an Intel or ARM PC?

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Community Expert ,
Aug 22, 2021 Aug 22, 2021

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The Spectre line is all Intel. I have one myself but we're going to have to wait for the OP to answer my question. Earlier versions of Windows 10 are unsupported.

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Adobe Employee ,
Aug 22, 2021 Aug 22, 2021

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Hi there,

 

Sorry about the trouble. In addition to the question asked by @BobLevine, could you please share a few more details like:

 

Also, I would request you to visit this help article (https://helpx.adobe.com/in/indesign/system-requirements.html) and check if your system meets the minimum requirements to run InDesign.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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