InDesign taking minutes to open files on new Mac Studio - Font Explorer Pro issue?

Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Hi. I've just migrated to a new Mac Studio. I've reinstalled my CC programs so they're the Silicon versions. InDesign is taking forever to open files, minutes at a time, and when they eventually open it gives an error message that Font Explorer Pro can't be found or that there is no license, which isn't the case. The app is installed and licensed. I'm using V6.0.9 of FEP, V4.0.0 of the FEP plugin for InDesign, and V17.4 of InDesign. Has anyone else experienced this?

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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How many active fonts do you have in FEP?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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798, which sounds like a lot but most of those are the ridiculous amount of system fonts Apple insists on with their current OS. I run a pretty tight ship with font activation as I've upgraded from a 2014 Mac Mini which was pretty slow so I kept font activation to a minimum.

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/indesign-discussions/resolve-slow-performance-and-unexpected-behavior... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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Thanks but none of those have helped. The issue is when I open a file that requires a font that's not currently active. It's as if the request to activate it is causing the issue? I think it might be because I accidentally downloaded V7 of FEP, which I don't have a license for. I uninstalled it when I realised I needed the earlier version. But maybe InDesign is now looking for V7 first and not finding it? I've tried trashing FEP and starting again but it's not helped.

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Did you try to contact the Fex support? (even is the product is discontinued)

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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I've tried yes. There's a link on their 'help' page that says 'get in touch with our support team' but it just links to their generic contact page for Monotype. I got in touch with them but someone from sales replied. I've also DM'd them on Twitter but have yet to receive a reply.

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