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InDesign text disappears

New Here ,
Nov 13, 2021 Nov 13, 2021

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I have InDesign 17.0, running on a new iMac 11.5.1

The type disappears when I do ANYTHING! I can't work. Can someone help me please? Thank you in advance. 

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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There is an update to InDeisgn 17.01

https://community.adobe.com/t5/indesign-discussions/indesign-17-0-1-improved-performance-and-bug-fix...

 

Try turning off the GPU Performance in the InDeisgn settings.

 

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

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Report bugs

https://www.adobe.com/products/wishform.html

 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I turned off the GPU Performance and it seems to have fixed the issue, but I'm keeping your further instructions in case things change. Thanks so much for your help!

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested by @Eugene Tyson worked for you if not. I will request you to share a few more details like:

    • Please confirm the exact version of InDesign & OS
    • Screenshot of "About This Mac." (both Overview and Displays tab)
    • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
    • Are you using any external GPU?
    • Does resetting TextEdit preferences on macOS help?
    • Where are you saving the documents & links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Does text disappear while working on a specific file?
    • Please package a sample document, including links & fonts in which you are facing the text disappearing issue, and share the download link here or via DM.
    • Please share the download link of the Preferences folders from the following location:

      (~/Library/Preferences/Adobe InDesign/)

      (~/Library/Caches/Adobe InDesign)

      This information would help us assist you accordingly.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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