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InDesign V 19.2 stuck on "Starting Up Trackers" and crashing randomly

Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Hi,

 

Im looking for some assistance, Ive installed the latest version of Indesign in CC. On launching the app it seems to be freezing on start up with the sequence stuck on "Starting Up Trackers".

 

Does anyone know how to fix this or is it a bug, Im operating on windows.

 

Thank you

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correct answers 2 Correct answers

Community Beginner , Feb 14, 2024 Feb 14, 2024

Hi Barb,

 

Would you believe, I just logged out of CC and logged back in and it worked again. Crazy....

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Community Beginner , Feb 19, 2024 Feb 19, 2024

Hi Barb,

 

I have isolated the issue to a server connection being slow, this was causing the program to not response in a timely fashion.

 

Normal service has resumed.

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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Did you migrate preferences from the previous version or is this a new installation?

 

EDIT: I found a post from a few years ago with the same error message. The recommendation was to follow the steps on this page:

https://helpx.adobe.com/indesign/kb/crash-on-launch.html

 

~Barb 

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Hi Barb,

 

Would you believe, I just logged out of CC and logged back in and it worked again. Crazy....

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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I joyfully believe that! That list looked intimidating, so I'm glad restarting took care of it. 😅

 

~Barb 

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Although now the program is now just crashing randomly.... so annoying, I have resorted to photoshop to continue my work!

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @DWeld,

 

We would like to follow up on the random crashing of InDesign. In addition to what our expert has asked, is the crash happening while working on a document? Have you noticed any specific action triggering a crash?

 

We will try our best to help you.

 

Thanks,

Harshika

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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Darn. OK so can you go ahead and answer my first question? Is this a brand new installation of InDesign on this computer or an upgrade? And did you migrate preferences?

 

~Barb

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Hi Barb,

 

I have isolated the issue to a server connection being slow, this was causing the program to not response in a timely fashion.

 

Normal service has resumed.

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