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InDesign v16.3 - resume from display sleep causes app crash

New Here ,
Aug 06, 2021 Aug 06, 2021

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InDesign crashing on resumption of work after screen sleep.

MacOS 11.4

Screen auto sleeps by MDM policy at 20mins

User comes back after 30mins, sees InDesign has crashed / no longer running

TOPICS
Bug, Performance

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Try this out

 

Go to Apple menu > System Preferences and click Energy Saver > Deselect the automatic graphics switching checkbox.

 

EugeneTyson_0-1628323953107.png

 

 

 

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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the helpful response shared by Eugene, please try disabling the GPU Performance under Preferences as well & see if it makes any change in the behavior.
Additionally, please try following the troubleshooting steps shared on this community post to fix the unexpected behavior in InDesign.

I hope it helps.

 

Regards,

Ashutosh

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