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InDesign will not load completely and hangs

Explorer ,
Apr 12, 2021 Apr 12, 2021

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I'm not sure what is wrong, but I am unable to log into my InDesign.  I have made sure I am logged in. They pulled my monthly fee just a few days ago.

 

It actually does open, but my mouse cursor has a closed hand with one finger and you can't click on anything. Here is what I see...

indesign-splash-screen.jpg

 

If I go to the task bar and right click on the icon and tell it to "Close Window," it does nothing.  The only way I can close the screen is to go to task manager and "End Task."  See Task Manager images below...

 

indesign-task-manager.jpg

 

adobe-background-processes.jpg

 

I have run CCleaner twice, I uninstalled InDesign and reinstalled it.  I have no idea what else to try.  I tried calling someone at Adobe, but the wait time is 48 minutes so I thought I would try here.

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Explorer ,
Apr 12, 2021 Apr 12, 2021

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FIXED!   I finally got ahold of support.  We had to do some kind of restart to the InDesign.  But it was something he had to do umder user/name/roaming/adobe

 

I lost all of my preferences, but at least now I can use InDesign.  LOL

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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From your description it sounds like they had you reset (aka "trash") your preferences, a basic trouble shooting-step.

 

You might want to bookmark this link for future reference: https://community.adobe.com/t5/indesign/reset-indesign-preferences-and-other-troubleshooting/td-p/11...

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Guide ,
Apr 12, 2021 Apr 12, 2021

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I'm not a Windows guy, so I can't help you there, but if you post your versions of InDesign and Windows, you might get some help a little faster.

quote

They pulled my monthly fee just a few days ago.

I have "Manage My Account" available in the Help menu in my Mac version. It might be somewhere else on Windows, but I couldn't say for sure. Maybe your subscription needs to be updated. Just a thought.

 

EDIT: Looks like you got it sorted while I was replying. Cheers.

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Hi there,

 

Glad to hear you got your issue resolved. I'd request you to follow the suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) if you have similar concern in the future.

Hope it helps.

 

Regards,

Ashutosh

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