I am using Indesign 2021 on a MAC with (unfortunately) the Catalina system.
The program goes to "Not responding" when I try to open it.
Today it opened after six or seven attempts.
Sometimes it suddenly starts to open after I've clicked "Force quit."
When I close a document, either the program quits completely or a blank screen will not disappear from my desktop. I cannot do anything but force quit.
I have deleted preferences repeatedly. I have uninstalled and reinstalled both on my desktop and in Creative Cloud repeatedly.
Yes, I've done that repeatedly, and just tried again. It still doesn't work. Also I am using Catalina, and the instructions seem to be for Mojave (which I wish I'd never upgraded from).
I'm on Big Sur (11.4) and the instructions still work in exactly the same way. Nothing has changed since I wrote that post.
Are you not able to see the Library folder? Open Finder, hold Opt and open the Go menu. Click on Library and continue to follow the instructions in the post.
I did note a shortcut that was new in Mojave, but it works in all more recent operating systems, as well. Cmd Sh . toggles the visibility of hidden files in Mojave, Catalina and Big Sur.
Sorry to hear about your experience. I agree with Barb in terms of preferences location on macOS. There has been no change. You may use the shortcuts though to reset the app as suggested on this help article.
I'd also recommend trying the suggestions given on this community post & let us know if they help to improve the performance of the app.
I was able to find and delete preferences. So far so good, but I've done this before. I'll see if the problem reappears.
Good that you were able to delete and allow InDesign to rebuild the files. These files/folders can become corrupt over time because InDesign writes to them every time you shut down (at least, that's what I think is going on—@Ashutosh_Mishra can confirm or deny 😉 ). At any rate, I end up deleting these files a few times a year at most, but I am using InDesign every single day. A clever option is to duplicate the working files/folders, put them in a safe place and just restore them when InDesign starts misbehaving.
And once again it's taken three tries to get Indesign to open. It's "not responding" but then opened anyway. Is it normal to have to repair Creative Cloud daily? An Adobe tech in India seemed to think so.
Well, it's a relief to know it isn't normal. I have uninstalled/reinstalled several times, and the problem keeps coming back. I wonder if there is some conflciting software somewhere, though I have no idea where.
Sorry to hear about this trouble. As Barb mentioned, this definitely not a typical experience with the application. I would request if you could share a few more details like:
Does it give any crash report? If yes, please submit by following this help article ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ). While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Does turning off GPU Performance help resolving the issue?
If not, please try following these steps one by one and let us know how it goes:
Rename CEP folder from /Library/Application Support/Adobe to CEP.old
If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old
While performing each step, please make sure that all Adobe apps are closed. Feel free to let us know if you still need assistance. We'd be happy to help.
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