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InDesign windows are not visible after updating to the new version on macOS Big Sur

New Here ,
Oct 12, 2021 Oct 12, 2021

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Hello,

Since installing the new version of Indesign, I can no longer work with this software and I have no visible windows of my workspace.

Can someone help me?

thank you

 

 

{Renamed by MOD}

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Adobe Community Professional ,
Oct 13, 2021 Oct 13, 2021

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Hard to know.

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

---

You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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Hi there,

 

Sorry to hear about your experience. I would like to know if the steps suggested above by @Eugene Tyson worked for you? If not, I would request you to share a few more details like:

  • OS and version of InDesign
  • Which earlier InDesign version was working on your device?
  • Screenshot of the issue.
  • Are you using multiple external monitors?
  • Please check if toggling the Application Frame in the Window menu help resolve the issue.
    Anshul_Saini_0-1634237564807.png
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

Also, I would suggest you try the following steps and let us know how it goes:

  • Try running the app in Safe Mode  (Mac) & Root/ Hidden Admin account (Mac)?
  • Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
    ~/Library/Caches
    ~/Library/Preferences
    Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
    launch InDesign from the Creative Cloud app
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the extensions folder to extensions.old in the following location:
    /Library/Application Support/Adobe

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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