InDesign won't open (stops at 'Loading shortcuts...')

Participant ,
Mar 10, 2022 Mar 10, 2022

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Hi, InDesign was slow today and then crashed. I restarted the computer and tried to reopen InDesign but it gets as far as 'Loading shortcuts...' and just freezes. Task Manager says it's using almost 99% of the available memory (see below). I have uninstalled InDesign. Installed Windows 11. Reinstalled InDesign from CC. Same thing. Computer specs see below.

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correct answers 1 Correct answer

Participant , Mar 11, 2022 Mar 11, 2022
I had to reset preferences (didn't work the first time, di the second) Hold down shift-ctr-alt then start InDesign. Allow prog to make changes to comp. Clear preferences.

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Participant ,
Mar 10, 2022 Mar 10, 2022

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Just tried uninstalling and reinstalling an older version. Same thing happened.

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Participant ,
Mar 10, 2022 Mar 10, 2022

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Here's the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="17100" build="17.1.0.50" source="Windows-Client" crashType="n/a">
<time year="2022" month="3" day="10" hour="16" minute="36" second="57" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="b9216b55-3fcb-4072-8cc4-094bb57e93a1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="32482" machine="Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="20" cpuType="8664" cpuFreq="3696 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2200" description="NVIDIA Quadro P2200" driverDate="20211013000000.000000-000" driverVersion="30.0.14.7239" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C31&#38;SUBSYS_131B1028&#38;REV_A1&#92;4&#38;866A050&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC5&#38;SUBSYS_098D1028&#38;REV_05&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCC666E570">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCC666E570" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFCC66572E6" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FFCC664E42A" symbolname="GetPlugIn"/>
<stackStatement index="3" address="0x00007FFCC665B070" symbolname="GetPlugIn"/>
<stackStatement index="4" address="0x00007FFCB5C37002" symbolname="GetPlugIn"/>
<stackStatement index="5" address="0x00007FFC5C9FE057" symbolname="GetPlugIn"/>
<stackStatement index="6" address="0x00007FFC5CA0980E" symbolname="GetPlugIn"/>
<stackStatement index="7" address="0x00007FFCB5C30D37" symbolname="GetPlugIn"/>
<stackStatement index="8" address="0x00007FFCB5C31A4B" symbolname="GetPlugIn"/>
<stackStatement index="9" address="0x00007FFCB5C391C1" symbolname="GetPlugIn"/>
<stackStatement index="10" address="0x00007FFCB3FD168E" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFCB3FD1264" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFCB3FD3C7C" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFCB3FD41E2" symbolname="unknown"/>
<stackStatement index="14" address="0x00007FFCB89E39DB" symbolname="Command::DoImmediate"/>
<stackStatement index="15" address="0x00007FFC922D3BE0" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FFCC7A1CCAC" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFCB89E4079" symbolname="CmdUtils::ProcessCommand"/>
<stackStatement index="18" address="0x00007FFCB57CC7DA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFCB57CED19" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FFCB89E39DB" symbolname="Command::DoImmediate"/>
<stackStatement index="21" address="0x00007FFC922D3BE0" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFCC7A1CCAC" symbolname="unknown"/>
<stackStatement index="23" address="0x00007FFCB89E4079" symbolname="CmdUtils::ProcessCommand"/>
<stackStatement index="24" address="0x00007FFCC7990890" symbolname="unknown"/>
<stackStatement index="25" address="0x00007FF632BC52DA" symbolname="WCrashHandler::operator="/>
<stackStatement index="26" address="0x00007FF632BC5CD2" symbolname="WCrashHandler::operator="/>
<stackStatement index="27" address="0x00007FFD3FB954E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="28" address="0x00007FFD41AA485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000CB4B0FE390"/>
<register name="RBX" value="0x000001FB92BDE040"/>
<register name="RCX" value="0x000001FB92BDE040"/>
<register name="RDX" value="0x000000CB4B0FE390"/>
<register name="RSI" value="0x000001FB938D0DA0"/>
<register name="RDI" value="0x000001FB92BDDCE0"/>
<register name="RSP" value="0x000000CB4B0FE2F0"/>
<register name="RBP" value="0x000000CB4B0FE350"/>
<register name="RIP" value="0x00007FFCC666E570"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Participant ,
Mar 11, 2022 Mar 11, 2022

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I had to reset preferences (didn't work the first time, di the second)

Hold down shift-ctr-alt then start InDesign. Allow prog to make changes to comp. Clear preferences.

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