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Hi there,
I have installed ID card reader and certificates for digital signature, and InDesign stop working..
When I start the app, only splash screen shows and then go "report problem"
Before this, everything worked fine..
- I've uninstalled card reader and deleted certificates
- uninstalled InDesign, installed again
- tried with older version.. same
Nothing..
Anybody have a clue what can be a solution?
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Hi,
it looks like you are using Windows 11. Can you confirm the exact version of your software and operating system?
I would recommend you check the Windows error log to locate the instruction that closes InDesign.
Have you tried to uninstall-cleanup-reinstall InDesign?
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Thanks for fast responce.
Yup, win11.. but everything worked like a charm..
I uninstalled indesign, installed it again, installed older version 16.4.. splash crash is still ON 🙂
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Try this:
Sign out of CC app and sign back in.
If that doesn't work, then this:
Sign out of CC app
Use Adobe CC Cleaner to remove ID Credentials and InDesign.
Sign back into CC app
Reinstall InDesign.
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I tried, but nothing changed
Still crashing on splash screen, when it comes to "Loading shortcuts"
Interesting is that ONLY InDesign is crashing, all other apps working fine
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Before you do anything else.
Do you have a 3rd party anti-virus software installed? If so, disable it.
Have you tried a new user account on that computer? If not, do so.
If you're running any 3rd party plugins such as a font autoactivation plugin, disable it.
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Hi,
Everything else is working fine, worked before..
I have Norton 360 premium, no plugins..
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Uninstalling/Reinstalling.. nothing.
I got update 17.1 from Adobe.. and workign again