Indesign won't start

New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi there,

I have installed ID card reader and certificates for digital signature, and InDesign stop working.. 

 

When I start the app, only splash screen shows and then go "report problem"

 

Before this, everything worked fine.. 

- I've uninstalled card reader and deleted certificates

- uninstalled InDesign, installed again

- tried with older version.. same

 

Nothing..

 

Anybody have a clue what can be a solution?

 

 

TOPICS
Feature request , How to , Performance , Server developers

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Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

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Hi,

it looks like you are using Windows 11. Can you confirm the exact version of your software and operating system?

I would recommend you check the Windows error log to locate the instruction that closes InDesign. 

Have you tried to uninstall-cleanup-reinstall InDesign?

 

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New Here ,
Jan 27, 2022 Jan 27, 2022

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Thanks for fast responce.

 

Yup, win11.. but everything worked like a charm..

 

I uninstalled indesign, installed it again, installed older version 16.4.. splash crash is still ON 🙂

 

 

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Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

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Try this:

Sign out of CC app and sign back in.

 

If that doesn't work, then this:

Sign out of CC app

Use Adobe CC Cleaner to remove ID Credentials and InDesign. 

Sign back into CC app

Reinstall InDesign. 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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New Here ,
Feb 01, 2022 Feb 01, 2022

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I tried, but nothing changed

Still crashing on splash screen, when it comes to "Loading shortcuts"

 

Interesting is that ONLY InDesign is crashing, all other apps working fine

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Adobe Community Professional ,
Jan 28, 2022 Jan 28, 2022

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Before you do anything else.

 

Do you have a 3rd party anti-virus software installed? If so, disable it.

Have you tried a new user account on that computer? If not, do so.

If you're running any 3rd party plugins such as a font autoactivation plugin, disable it.

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New Here ,
Feb 01, 2022 Feb 01, 2022

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Hi, 

Everything else is working fine, worked before.. 

 

I have Norton 360 premium, no plugins.. 

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New Here ,
Feb 01, 2022 Feb 01, 2022

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LATEST

Uninstalling/Reinstalling.. nothing.

 

I got update 17.1 from Adobe.. and workign again

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