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2

Indesign wont launch, an error occured

New Here ,
Dec 30, 2023 Dec 30, 2023

please help, i just installed indesign 2024 package. but it wont launch with this error message. I tried to download the older version (2023) but it came with the same error message. I tried to install illustrator but it works just fine. only the indesign. please help I need to get some job done.

Screenshot 2023-12-31 123836.pngScreenshot 2023-12-31 125613.pngScreenshot 2023-12-31 125623.png

TOPICS
Activation billing and install , Bug
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Community Expert ,
Dec 31, 2023 Dec 31, 2023

Assuming you have the correct system specs, it might be worth uninstalling every version of InDesign using the Adobe Cleaner Tool and then reinstalling the application(s) again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jan 01, 2024 Jan 01, 2024

Thx for this, it worked but not sustain. I managed to launch indesign twice after doing this. but then the third time, I got the same error message.

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Community Expert ,
Jan 01, 2024 Jan 01, 2024

Try resetting the InDesign settings back to the factory defaults to see if that helps.

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

If system meets requirements (including RAM, Graphics Card and harddisk space) you will need to have read write priviledges. (Are you the administrator on the computer)- Also there is a check of all fonts, and you may have poorly designed fonts on your computer which hinder InDesign from initialising. 

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Community Expert ,
Jan 02, 2024 Jan 02, 2024
LATEST

What are your system specs? Version/build of Windows and RAM are the two biggest factors.

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